Orders
How do I track my Order?
Once the order is placed, you will receive an email from us within 0 to 30 minutes. If it is not found in the inbox, check your spam or junk folders. You can also check the same in your profile's My Orders page
Can I modify or cancel after it has been placed?
Eligible items can be returned for a refund within 3 days of receipt of the product. Please note the refund will be only issued once we get the product undamaged.
What payment methods do you accept?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), Net banking, or UPI. Cash on Delivery is not Available.
Shipping
What shipping options do you offer?
We're working hard to get your order packed quickly. It usually takes about 1-3 business days for us to pack and ship your order. Express orders placed after 12 pm PT ship the following business day.
How much does shipping cost?
There is a standard shipping charge of Rs. 60/- for orders below Rs. 500/- across India. For orders above Rs. 500/- the delivery is free.
Do you ship internationally?
No. Currently the delivery is across India only.
Returns
What is your return policy?
We're happy to accept returns of unused and undamaged items in their original condition (unwashed, tags attached, in boxes) within 3 days of your order's receipt date. Our team will initiate the refund 2 business days after receiving the product back to us. Please check the return and refund policies for specific details.
When can I expect my refund?
Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed. We'll send you an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than three weeks with no email from us, please reach out to us, and we will gladly help you out.
How do I start a return?
You will have to courier the product back to us at the address:
Anjali Kitchenware
Pvt. Ltd.
Bldg No. AM & Gala No. 2 to 5
Ground Floor Shree Rajlaxmi Commercial Complex
Kalher Village, Agra Road Taluka Bhiwandi, District Thane - 421302
How do I return or exchange a gift?
Gifts are non refundable.