परतावा धोरण

Return, Refund & Exchange Policy

Return Window

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The product must be unused, unwashed, and in the same condition as received

  • The product must be in its original packaging with all tags intact

  • Invoice / proof of purchase is mandatory

Certain products are non-returnable. Please refer to the “Exceptions / Non-Returnable Items” section below.

How to Initiate a Return

To start a return request, please contact us at
📧 feedback@anjalikitchenware.net within the return window.

Once your return request is approved:

  • Our courier partner will arrange a pickup from your address

  • Customers must not send products using their own courier

  • If a product is sent via a self-arranged courier, Anjali Kitchenware will not bear any courier charges

Returns sent without prior approval will not be accepted.

Return Pickup Address (For Reference Only)

Anjali Kitchenware Pvt. Ltd.
Bldg No. AM & Gala No. 2 to 5
Ground Floor, Shree Rajlaxmi Commercial Complex
Kalher Village, Agra Road
Taluka Bhiwandi, District Thane – 421302

Damaged or Defective Products

If your product is received in a damaged or defective condition:

  • Notify us within 24–48 hours of delivery

  • Share a clear unboxing video along with product images

  • Claims without proper evidence may be rejected

Subject to verification, Anjali Kitchenware may offer (at its sole discretion):

  • Replacement

  • Refund

  • Store credit

Missing Items

  • Claims related to missing items must be reported within 24 hours of delivery

  • Requests raised beyond this timeframe or without clear unboxing evidence may not be accepted

Exchanges

  • Exchanges are accepted only if the return request meets eligibility criteria

  • Once approved, our team may issue a coupon code

  • The coupon must be redeemed within 15 days

  • Direct product-to-product exchanges are not supported

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items.

No return or refund will be provided in the following cases:

  • Products priced below ₹350

  • Used, washed, or altered products

  • Products damaged due to misuse, mishandling, or negligence

  • Normal wear and tear

  • Improper installation or usage contrary to instructions

  • Delay in reporting beyond the allowed timeframe

  • Hygiene-related products

  • Customized or made-to-order products

  • Products below ₹350 reported as damaged at the time of delivery (no exchange or refund will be applicable)

Refund Policy (Post-Delivery)

  • Refunds are processed only after inspection and approval

  • Approved refunds are issued to the original payment method

  • Refund processing timeline: within 10 business days after approval

  • Please note that banks or payment providers may take additional time to reflect the refund

If more than 15 business days have passed since refund approval and the amount has not been credited, please contact us at
📧 feedback@anjalikitchenware.net

Non-Refundable Charges

The following charges are non-refundable, unless the error is from the company’s side:

  • Shipping charges

  • COD charges

  • Convenience or payment gateway fees

Important Notes

  • Items returned without approval will not be accepted

  • Anjali Kitchenware reserves the right to approve or reject any return, refund, or exchange request after inspection

  • Policies are subject to change without prior notice

For any questions related to returns, refunds, or exchanges, please contact:
📧 feedback@anjalikitchenware.net